Coins weren't credited to account

Hi,

A week and a half ago, when Server 27 was new, I completed my task on Server 4 and got my new account on Server 27. The new server was overwhelmed and had many glitches. I was probably stupid (well, definitely stupid in hindsight), but I went ahead and bought coins. It took several tries for my purchase to go through, but eventually I got the message that I purchased coins successfully. The coins never showed up in my account. I decided to be patient because I knew the server was having issues so I didn't notify support until the next day. I notified support by sending them a copy of the message I received stating my purchase was successful and told them I did not actually receive the coins. I received a message back to send the receipt from iTunes. I emailed the receipt from iTunes. Several days later, I get an email stating they checked and I received the coins, please check again. Umm, I have checked and I didn't receive them hence my complaint. I emailed back stating I did not receive the coins although I did receive the message stating my purchase was successful. I have not received a response and it has been a week since my email. Does anyone have any suggestions on how to get my coins which I paid for? I know support has the ability to check my account and see that the coins were not ever actually credited to my account.

Thanks,

Sierra41 (on Server 27)

Message them again....and again if nessessary, they have many letters to go through

[support1]

Please send your problem to kingdomsupport@haypi.com and we will address it for you

Good luck lol

Hi,

A week and a half ago, when Server 27 was new, I completed my task on Server 4 and got my new account on Server 27. The new server was overwhelmed and had many glitches. I was probably stupid (well, definitely stupid in hindsight), but I went ahead and bought coins. It took several tries for my purchase to go through, but eventually I got the message that I purchased coins successfully. The coins never showed up in my account. I decided to be patient because I knew the server was having issues so I didn't notify support until the next day. I notified support by sending them a copy of the message I received stating my purchase was successful and told them I did not actually receive the coins. I received a message back to send the receipt from iTunes. I emailed the receipt from iTunes. Several days later, I get an email stating they checked and I received the coins, please check again. Umm, I have checked and I didn't receive them hence my complaint. I emailed back stating I did not receive the coins although I did receive the message stating my purchase was successful. I have not received a response and it has been a week since my email. Does anyone have any suggestions on how to get my coins which I paid for? I know support has the ability to check my account and see that the coins were not ever actually credited to my account.

Thanks,

Sierra41 (on Server 27)

didnt th person already dothat tracy?

Have a look at any other accounts you may have. There's a possibility your coins could have ended up there.
Otherwise, just keep on mailing