Sat Oct 30, 2010 11:21 am by Taem96
From what I gather through experiences of others on my servers and through these very forums, haypi will be unsympathetic to your plight and it is viewed as your problem that am acct Pw was stolen.
They are very firm in this stance, though I do know of one veteran general, loved by all, who was able to recapture his account with the help of support due to negotiations by the experts on the server. Perhaps, if you have a healthy relationship with your experts, and they, a healthy relationship with support, you may get those accts back....but it's likely a lost cause, unfortunately.