Mon Sep 08, 2014 7:35 pm by Akaiyou
I have this same problem as many people here, because of Festival event I decided it's a good time to make my first large purchase and get Orange Egg Legendary and Scroll Legendary monster. So I went to purchase Barrel of Coins for $100, suppposed to give me 1600 gold coins so i can get good use of special event.
But the moment I press 'ok' on purchase it goes through well enough charges me $108 dollars on my bank statement, and then gives me a message saying 'purchase failed' and I get NOTHING.
This is unacceptable, Haypi Staff I am very disappointed and upset.
I have messaged you in support center immediately and still received no response 2 hours later. It seems i will now miss the event rewards and be screwed out of my money. I have also contacted Apple Support about this issue since I am not receiving a response from Haypi support my case ID:
659454519
In the past Haypi support has been VERY VERY good and very understanding and helpful of it's customers. I expect you will help me resolve this issue and provide me good extra compensation for the trouble and for the time I lose on activity from bad purchase.
Please contact me ASAP either in-game or here on forum via Private Message and let's fix this so everybody is happy again.