Didn't recieve my coins

I bought the 19.99$ coins pack.It said the transcantion has completed but when I logged into the game,no coins have been added.Please haypi,stop stealing people money.

[support9]

Hi Koernieawan,

Please check and confirm whether you've received a receipt/confirmation letter from the Apple iTunes Store. If so, please copy and forward the specific confirmation letter to mltsupport@haypi.com and tell us the following info:
1. your username and server no.
2. date of purchase

Confirmation letter and the requested info are crucial for us to check for you. We are looking forward to hearing from you.

Sorry for any inconvenience caused and thank you for your cooperation.

Best,
Angela
Haypi Team

Already did Angelo.Please check your mail box and compensate those coins for me.I can't be patience no more if you don't work this out.Darn it haypi,at least don't make those who still support your game even more disappoint with this kind of service,alright?And again,as a favor,please check my mail and response.