Can't connect to game after Update V1.7.0

Yesterday night my net was slow and apps were running , and then I thought of just checkin on the lost tower unfortunately it worked fine . Didn't had any trouble logging in. I even saw the new activity you guys made . And then today morning it's back like the game closes while loading . And yeah my iPad is first gen and iOS 5.1.1 .
Are you guys trying to improve the game that it will work on its 5.1.1 ?
Now I closed all apps running and even then it's not workin .
I will let you know if it will work today night or not .
Because for the love of this game I even tried removing all apps and game and installed just this one so that it might work , but it's not . Please do something for the date so it will work on all iOS from 5 and above .

And VICKY please tell the Makers that I am begging them to make this game work for all iOS .

Just like booboodog, I have also found that I am usually able to login between 8pm - 12am GMT. During these few hours, I can log in as many times as I want with no problems at all. Outside of these hours, I can't log in at all.

Hope that helps support further troubleshoot and find a resolution to this issue soon.

Thanks!

The Lost Tower Version 1.7 seems has higher requirement for players' devices. So if you are running os 5.0 or 5.1.1, it will be harder to enter the game than devices running os 6.o or above, as there are more data to load at the login page in V1.7. Our technical support has made some adjustment since the version came out, but we are sorry that we cannot make sure os 5.0 or 5.1.1 encounter no login issue any longer.

Here is our advice:
1. make sure apps in your device are as least as possible.
2. make sure only one app is running at one time.
3. make sure your network connection is working as best as possible.

Hope these can do some help.
Thank you so much for your unwavering support.
Best regards,
Vicky
Haypi Team

Thank you for looking into the matter. Today, I was not able to login at all. While I'm not sure if other ios 5.1.1. encounter same issue, this update may have limited access for players with ios v5.1.1.
-Since beginning of update, we can login for brief period, but today, it seemed we can't login at all.

For future reference:

1) Put some 'note' in the App store to inform players 'what version of IOS' you support. Ex. if ios v5.1.1 may not work, put into description to address the issue.

2) Address what 'bugs' were fixed.
-As player, when I saw message: Minor bugs fixed. I have no idea what was fixed at all. And which ever bugs were fixed, will they affect gameplay.

3) Last but least, Make sure 'QA team' done extensive testing before releasing: Ex. Will new feature cause any bug? Has reported bug being fixed...

[support7]

Dear players,
In the future, we will do as you suggested.
Thank you so much for your support.
Best Regards,
Vicky
Haypi Team

My version is 7.1.1! Stuck in 80% of log in. Cannot access game! Do u think it's something wrong with device version?

I also have the latest ios version and have not been able to log in for days now. My game goes to 80% then stops.

I still cannot log in, I've only been able to log in once in the past 3 days, and that was a miracle I'm still not sure how I managed.

Please find a solution for this support, or revert the game back to the update before this until a solution can be found, as many players including myself are getting increasingly frustrated by not being able to log in.

I also suggest extending the Christmas Activies once the log-in problem has been rectified, since most players missed out on the the majority of the rewards/activies benefit.

My device is an ipod with 6.1 ios - and I've only been unable to log in for the last 3 days, not since the release of the new update.

Yeah, this is still happening to me ever since Christmas. Please fix this.

[support9]

Hi there,

Hope the following solution can help. Sorry for any inconvenience caused and thank you for your support and understanding.

Happy New Year!

Best,
Angela
Haypi Team

Dear players,

Our technical support has made some adjustments to the game.But in this version, some players might be unable to enter the game as easy as in the previous version. As in version 1.7, some changes have been made in the loading progress, so at 80%, it loads more data than before.
Further improvements can be only made in next version update.

Here is our suggestion to those players who are unable to enter the game in current version,

1.delete the app and redownload it from the App Store. Hope this will work for them.

2.if you are stuck in 80%, please try load as long as you can. try this several times.
When the data are fully-loaded once, you will be able to enter the game.

We are very sorry for any inconvenience caused by this. Please enjoy the game!

Best Regards,
Vicky
Haypi Team