Version 1.5 known bugs

[support9]

Hello,

I don't know if it it's a real bug. But before the update the language of the game was English (which is fine for the game). But after the update everything seems ingame is translated in Dutch. I don't want the game in dutch, since the translations are horrible and the words are too big for some of the letter boxes. I know I can change the game to English by changing my mobile device in English. But I don't want my whole phone settings in English just for this game. Is there a way to change it back like it used to be? There should be a choice, like there is a choice to change to langauge channel.

Regards,
Edonimu

Me too edo! I'm italian but i'd like to have back the game in english because translations are horrible!

Hi Edonimu & dreamjoker,

If you want to change the game langauge, currently you have to switch your phone language to english. Sorry for the inconvenience.

We'll see what we can do to improve your situations. Besides, we'll also keep polishing and improving the italian and dutch localizations. If you have suggestions on translations please feel free to contact us.

Best,
Angela
Haypi Team

[support9]

I am also experiencing the same issue as GingerX. I have ran into this issue ever since the release of v1.5 two days ago, and still have not been able to open up the chat because it crashes the app every single time. I have tried killing the app from the multi-tasking list numerous times, re-installed the app several times, and restarted my phone several times. Nothing seems to work. I am on iOS 5.1.1

Please help.. thank you

Hi iNokee,

We've already noticed the crash problem that players encountered while using chat during challenges/combats, we'll fix it in future updates. Currently, if you got kicked out back to the home screen, please kill the application from the multi-tasking list and then relaunch the game to continue your battle.

Sorry for the inconvenience and thank you for your support

Hi support9,

Thanks for the response. Just to clarify, this crash problem actually happens on EVERY screen in the game, it is not limited to only challenges/combats. I have tried opening up the chat from every possible screen in the game and the app crashes every single time. Yes, that means even the main screen we are at right after logging in. I am on iPhone 4S iOS 5.1.1, thanks!

Hi iNokee,

Would you mind naming a few non-combats/challenges situations that the application crashes when you try to access chat bubble?

Looking forward to hearing from you.

Best,
Angela
Haypi Team

[support9]

Since the 1.5 update, it s impossible to enter on the trial saga thuesday/thursday !!

Hi Anghmar,

Thanks for the report. We'll fix the Saga Trials problem in future updates.

Sorry for the inconvenience. Thank you for your understanding and support.

Best,
Angela
Haypi Team

[support9]

It's almost a week , I redownload the app game, I close the multitasking , I didn't use the chat feature but still the game crush, please fix this immediately haypi support team! I hope you can fix this ASAP! Tnx

Hi haeppy17,

May I know your device details?
1. What device are you using
2. iOS version no.
3. The specific gameplay operation(s) you've done before and/or during the crash

Looking forward to hearing from you.

Best,
Angela
Haypi Team

It's almost a week , I redownload the app game, I close the multitasking , I didn't use the chat feature but still the game crush, please fix this immediately haypi support team! I hope you can fix this ASAP! Tnx

Hi haeppy17,

May I know your device details?
1. What device are you using
2. iOS version no.
3. The specific gameplay operation(s) you've done before and/or during the crash

Looking forward to hearing from you.

Best,
Angela
Haypi Team

Hello Angela
Haypi team

I'm using iPad mini
Version 7.1.1
Gameplay: after clearing a stage, entering in fortune race,

Another bug: When you refresh the special synt the app crashes

Hi dreamjoker,

Tested and didn't crash on my 4th generation touch. Could you please recall and confirm:
1. is the crash a random one or it is bound to crash on your device whenever you refresh the special synt?

2. Please tell me your device details: what device, OS version no., application version no....etc.

Looking forward to hearing from you.

Best,
Angela
Haypi Team

Hi angela
1. Yes whenever i refresh the special synt the app crashes
2. Iphone 5s
3. iOS 7.1.1

Hi support9,

Thanks for the response. Just to clarify, this crash problem actually happens on EVERY screen in the game, it is not limited to only challenges/combats. I have tried opening up the chat from every possible screen in the game and the app crashes every single time. Yes, that means even the main screen we are at right after logging in. I am on iPhone 4S iOS 5.1.1, thanks!

Hi iNokee,

Would you mind naming a few non-combats/challenges situations that the application crashes when you try to access chat bubble?

Looking forward to hearing from you.

Best,
Angela
Haypi Team

Yes, like I mentioned before - accessing the chat icon from every single screen causes the app to crash. For example, it crashes whenever I press the chat icon from:
-The main screen (where you can access Synthesis, Training, Shop, Activity, Bag, PVP, Enhance Tree, Alchemy, etc.)
-Fortune race screen
-PVP screen
-PVE / Team Mode screen
-Map screen (on any map)
-Battle screen (during any fight)

I have already tried killing the app from the multi-tasking tray, restarting and re-installing the app many times, and restarted my phone many times. I am on iPhone 4S iOS 5.1.1

Thanks

[support9]

Hi support9,

Thanks for the response. Just to clarify, this crash problem actually happens on EVERY screen in the game, it is not limited to only challenges/combats. I have tried opening up the chat from every possible screen in the game and the app crashes every single time. Yes, that means even the main screen we are at right after logging in. I am on iPhone 4S iOS 5.1.1, thanks!

Hi iNokee,

Would you mind naming a few non-combats/challenges situations that the application crashes when you try to access chat bubble?

Looking forward to hearing from you.

Best,
Angela
Haypi Team

Yes, like I mentioned before - accessing the chat icon from every single screen causes the app to crash. For example, it crashes whenever I press the chat icon from:
-The main screen (where you can access Synthesis, Training, Shop, Activity, Bag, PVP, Enhance Tree, Alchemy, etc.)
-Fortune race screen
-PVP screen
-PVE / Team Mode screen
-Map screen (on any map)
-Battle screen (during any fight)

I have already tried killing the app from the multi-tasking tray, restarting and re-installing the app many times, and restarted my phone many times. I am on iPhone 4S iOS 5.1.1

Thanks

Hi iNokee,

Thank you for the update. I'll forward them to our tester team and see what they can find.

Sorry for the inconvenience and thank you for your support.

Best,
Angela
Haypi Team

I ran into a Sorcerey which is pretty rare and I couldnt catch it because the game forced me back to the Dice screen, I dont think there's a "run away" like pokemon @@. Please check if this occurs with other rare monsters.

Hi iNokee,

Would you mind naming a few non-combats/challenges situations that the application crashes when you try to access chat bubble?

Looking forward to hearing from you.

Best,
Angela
Haypi Team

Yes, like I mentioned before - accessing the chat icon from every single screen causes the app to crash. For example, it crashes whenever I press the chat icon from:
-The main screen (where you can access Synthesis, Training, Shop, Activity, Bag, PVP, Enhance Tree, Alchemy, etc.)
-Fortune race screen
-PVP screen
-PVE / Team Mode screen
-Map screen (on any map)
-Battle screen (during any fight)

I have already tried killing the app from the multi-tasking tray, restarting and re-installing the app many times, and restarted my phone many times. I am on iPhone 4S iOS 5.1.1

Thanks

Hi iNokee,

Thank you for the update. I'll forward them to our tester team and see what they can find.

Sorry for the inconvenience and thank you for your support.

Best,
Angela
Haypi Team

Thanks Angela. Just an FYI that this is still a problem in the newly released 1.5.1 version