Unknown code 11018

Can anyone tell me what is this error? Whenever I login to my account it's starts a new game and show error 11018. Anyone have idea how to fix this?

[support54]

Checked for you. Your account works normally. Please close the game totally in the background of your device and log in again.

Same problem happens again. It's fixed last night but now the error occurs again. Can help me check what's happen to my account? Ign: XiaoTzer

[Koenaj]

I have no clue what that Error is, never happened to me before .
What I'd do is remove Haypi Monsters from your multitask list, completely shut down your iDevice and restart it.

Also, do you have multiple accounts? If it happens to one account only, it's account-related.

[support54]

Same problem happens again. It's fixed last night but now the error occurs again. Can help me check what's happen to my account? Ign: XiaoTzer

Both DaVinci and XiaoTzer work normally. Please try Koenaj's method. Also please try delete the game and reinstall it.

I have some problem unknown code:11018. My log deadtryuh, help plz

[support9]

I have some problem unknown code:11018. My log deadtryuh, help plz

Hi deadtryuh,

This error code appears on device where you have more than one Haypi Monster accounts. And as you switch between accounts, this rarely-seen error has chance to occur.

We've tested and confirmed the accessibility of your account. Please:
Step One:
Double tap on "Home" button on your phone to enter "Multi-tasking list" on your phone and then kill the application from "Multi-tasking" completely.

Step Two:
Please shut down your iDevice and restart it.

Step Three:
Re-launch the application and log in through "My Account".

Hope this can help you out.

Best Regards,
Angela
Haypi Team