account keeps being deleted

I downloaded the game and began playing. Once I get to about level 11 the game crashes and then when I try to log in it says user does not exist. I tried to reinstall but still have the same problem every time

[Koenaj]

Have you changed your Username? I believe HA_[numbers] accounts are removed when they are logged off.

Also, capital letters are required.

[support9]

I downloaded the game and began playing. Once I get to about level 11 the game crashes and then when I try to log in it says user does not exist. I tried to reinstall but still have the same problem every time

Hi there,

Could you please give me your username, server no., and the detailed description of your problem?

We'll check for you.

Best,
Angela