Purchase Failed

Hello everyone,

I'm writing because I tried purchasing coins for a re-spin on a prize wheel and the game did not allow me to. I re-spun the wheel three times on the same wheel trying to get the advanced book Boulder before I ran out of coins and realized i couldn't buy more for a re-spin because of an issue with the game. This to me is unacceptable because I used 17 gold coins re-spinning trying to win Boulder and when I go to purchase more guaranteeing I'd get that boulder, I can't because of an issue I didnt cause. Can an Administrator look into this please? I'd like to know if i'll be refunded the coins I wasted.

Thanks, TORIKO VIP 8 Server: 401002

[Shadehawk]

I'm not seeing how this makes sense... You can't purchase coins while in the middle of a spin

Yeah, you can. If you're spinning and run out of coins, they give you the option to buy more coins.

[support7]

Hi Lyrics,

We looked into this issue, but found no problem in purchasing coins when we run out of coins and try to purchase some more.
Please check again. Thank you.

Dear Support7,

I wasn't the one with the issue, the topic creator, TORIKO is.

lol first time seeing support get it wrong

I'm not seeing how this makes sense... You can't purchase coins while in the middle of a spin

If you run out of coins doing re-spins and you click spin again, a window pops up saying you don't have enough- buy more?


I have done this about 2 weeks ago after 3 spins and bought more coins, then THANKFULLY landed on Martydom the next spin.

BTW grats Shadehawk on being mod!

[support7]

oops, sorry for my mistake.

Hi TORIKO,

We looked into this issue, but found no problem in purchasing coins when we run out of coins and try to purchase some more.
Please check again. Thank you.

oops, sorry for my mistake.

Hi TORIKO,

We looked into this issue, but found no problem in purchasing coins when we run out of coins and try to purchase some more.
Please check again. Thank you.

Hello,

I tried making a purchase and it's still not working. Each time I tried to make a purchase, I got a message saying purchase failed or canceled. It does not open the iTunes window.

TORIKO,

Have you changed your appStore account?

If you have switched to a different account or running some demo testing program on your machine (which auto switch to sandbox mode), then you will get that.

You can try check your appStore account setting inside "setting" first.

If everything else failed, then you might have to contact appStore. Email them and ask them to look into your account. It might be something at their end to prevent any purchase with your account.