didnt get coins

I wanted to buy some coins.. my money is gone but i didnt get the coins and rewards like first purchase

[support9]

I wanted to buy some coins.. my money is gone but i didnt get the coins and rewards like first purchase

Hi dampfhansl,

Could you please forward your reach monstersupport@haypi.com or your in-game supports and include the following information in your inquiry:
1. username with correct spelling, and server no.
2. date of purchase
3. Google Order ID
4. confirmation letter
5. your email relevant to the purchase

We'll check and get back to you with appropriate solution.
NOTE: For the protection of your privacy, please DO NOT post the requested information above on forum!