Stuck at 20% + looked through earlier posts about this, did

Please help after i moved up the tower this happened i spent 20$ on this game please do something about it

[support9]

Hi there, we received your inquiry and solved it for you soon afterwards. Sorry for the inconvenience and thank you for your support

I am having the same issue

Same issue. Stuck at 20%. "Communication failed..." Please help

Same issue. Stuck at 20%. "Communication failed..." Please help

I emailed support about my account on floor 2 that has same issue. I get an automated response:

Dear Sir/Madam,

We have received your inquiry. However, Haypi's currently on a 9-day vacation, from Jan 30th to Feb 7th. We may not be able to reply promptly. Your inquiry has been put on the waiting queue, please be patient. We'll get back to you ASAP. when we are available.

Thank you for your understanding and support.

Best Regards,
Haypi Team

FLIPPIN GREAT!!!

My other accounts on floor 4 work just fine. I am playing one of them now.

I'm having the same problem, and emailed was told the same, seems as like you spend some money and it bumps you off is it a plan on there side maybe? Still won't let me on mine