Purchase gold error

I spent $ 10 to buy gold, but the purchase is complete, but gold is not found, then the penalized $ .
ID : RIchard
sever : 20
P/s : sr for my bad english , I'm still learning .

[support10]

I spent $ 10 to buy gold, but the purchase is complete, but gold is not found, then the penalized $ .
ID : RIchard
sever : 20
P/s : sr for my bad english , I'm still learning .

Hi,RIchard
Sorry for this delayed reply.Do you get your coins?If you haven't,please show us the receipt iTunes sent to you after you purchased the coins.If you have further questions,please contact us by email.
Teresa
Haypi Team