Missing Crystal Chest and Crystal Key Login Rewards

Several of my friends and I have not received our Crystal Chest and Crystal Key Halloween Login Reward, even though we logged in today. The reward did not appear in the Reward Center or anywhere else.

Please fix.

Kanger from Server 3

Me too.. Sent them a ticket .. No reply so far

Yeah, same here. I thought it might have been my misunderstanding

Same. Seems pretty server-wide on server 8. Sending a ticket today. It's been 3 days with no chests...