Unable up log in my account via new phone/device.

Agreed. As of right now s500 is the only one I can't log into and I used this device. If this is not resolved soon I will contact gree concerning the practices or lack there of from haypi.

I don't know why you play s500. If anything happens to you're phone you lose everything ?

It was new and wanted to see what it was. Haypi has still not announced its partnership with gree.

Unfortunately they will not refund.

"You may terminate this Agreement by terminating your account and discontinuing access to the game client. In the event that you terminate or breach this Agreement, you will forfeit your right to any and all payments you may have made. You agree and acknowledge that you are not entitled to any refund for any amounts which were pre-paid on behalf of the Account prior to any termination of this Agreement."

I haven't terminated they TERMINATED me!

I have been blocked / banned / banished ... For no god dam reason!

support is dumb

its why no one new plays this game anymore

Omg... I'm getting notifications that i'm under attack by about 4 diff people. This is bs. My troops are being slaughtered as we speak

I will find all receipts from iTunes containing the amounts i have paid and log a complaint if this is true. ( it will be a scary total) but its got to be done!

If I can't play I want at least some compensation for how many coins it took to upgrade my cities, and to have top equipment!

Unfortunately they will not refund.

"You may terminate this Agreement by terminating your account and discontinuing access to the game client. In the event that you terminate or breach this Agreement, you will forfeit your right to any and all payments you may have made. You agree and acknowledge that you are not entitled to any refund for any amounts which were pre-paid on behalf of the Account prior to any termination of this Agreement."

What you've quoted does not release Haypi Ltd. of liability in this case. This is inflicted upon the customers by the app makers, without prior notice. As customers of iTunes Store and Apple, we also have a case against Haypi from that angle.

I believe they will attempt to resolve this to everyone's satisfaction. As usual, implementation resulted from poor judgment on Haypi's part, but I'm sure they didn't intend to lock out people on new devices.

FYI, I am one of those people. Original and task accounts can all be accessed with the original devices, but I can't access any of them on my new device.

I don't have my original device as Apple exchanged it as my ear speakers were faulty. The device I originally created my account was no doubt taken apart for spares and repairs.

Im sure many users have also upgraded devices too. Haypi has been going for some time and in that time Aople have launched various devices. All of which apps get transfered from one device to another.

I understand the reasoning behind this change but how they have gone about it and alienated every original player.

I have logged on with new device, its only this last day or so I've not been able to get on. My troops were hunting and in the plus so no chance of starvng but if the hunt time limit ends then who knows what's going to happen to my troops.

I've emailed support explaining the situation, my device has changed but my email hasn't. So surely they will see that I'm a genuine player not a fake/borrowed account ( plus I was expert for them with my account(

Hope it's sorted soon.

I agree also, I started Haypi on the original iPhone and now have the 4s and soon to get the iPhone 5. I have spent an ungodly amount of money in this game and I feel like I've been robbed just because they are trying to get rid of or keep out dishonest players. I play by the rules and don't create gobs of accounts just to be on top of the leader board. Besides I don't have my original device anymore. Haypi seems to just want the money and doesn't give a crap about good honest people.

What pisses me off so much is I just spent $200 last week on coins for 3 accounts now I'm screwed. Does Haypi even give a crap? Someone plz tell me!!!!

Do they really expect all and I mean ALL players to have their original devices their account was created on? Give me a break!!!!! That's like someone still using their undergarments from last year!!!!!

That's like someone still using their undergarments from last year!!!!!

Ewww....