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Broken again....

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LujanX

Newbie

Posts: 27

Joined: Mon Feb 03, 2014 5:47 am

Post Tue Feb 11, 2014 7:08 am

Broken again....

Can't get in. Says connect to network. I'm up to date with version and my internet is fine and working with everything else. What the hell is going on devs? It's becoming a daily thing now
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support9

Elite

Posts: 1619

Joined: Wed Jul 21, 2010 2:58 am

Post Tue Feb 11, 2014 7:45 am

Re: Broken again....

Tested and confirmed that your account is accessible. Please check your network stability and try again.
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LujanX

Newbie

Posts: 27

Joined: Mon Feb 03, 2014 5:47 am

Post Tue Feb 11, 2014 8:05 am

Re: Broken again....

My network of absolutely fine. I can't even access the "my account" tab to log in and it's still happening. Like I said my internet is fine I'm posting here and all other apps are working just fine.
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LujanX

Newbie

Posts: 27

Joined: Mon Feb 03, 2014 5:47 am

Post Tue Feb 11, 2014 8:07 am

Re: Broken again....

Please connect to the network is the message I get
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LujanX

Newbie

Posts: 27

Joined: Mon Feb 03, 2014 5:47 am

Post Tue Feb 11, 2014 8:35 am

Re: Broken again....

Nvm working after 2 hrs
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Silverblade

Baron

Posts: 245

Joined: Sun Dec 22, 2013 1:44 am

Post Tue Feb 11, 2014 8:42 am

Re: Broken again....

That happened to me before. I noticed that if I switched from wifi to 3G or switch between apps quickly, it might has problem detecting network. And once it happened, even if you killed the program and restart it will not fix it.

However, restart the ios device will make it work again (at least from the 3-4 times that I encountered this issue).

Next time, when everything fails, try restart your device. It is like rebooting your pc when weird thing start to happen. That usually fix lots of problems.
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LujanX

Newbie

Posts: 27

Joined: Mon Feb 03, 2014 5:47 am

Post Tue Feb 11, 2014 11:33 pm

Re: Broken again....

Yes it occurs every time I'm in any wifi zone that I can connect to. C'mon devs fix this problem it's heavy on the 3/4g network downloads
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LujanX

Newbie

Posts: 27

Joined: Mon Feb 03, 2014 5:47 am

Post Wed Feb 12, 2014 9:38 am

Re: Broken again....

Come on support this is getting irritating. Ever since new version came out this has been an issue.
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support9

Elite

Posts: 1619

Joined: Wed Jul 21, 2010 2:58 am

Post Thu Feb 13, 2014 3:15 am

Re: Broken again....

LujanX wrote:Yes it occurs every time I'm in any wifi zone that I can connect to. C'mon devs fix this problem it's heavy on the 3/4g network downloads


Wifi connection's stability is dependent to the general parent network signal, the quality of router device, and other technological factors. It also keeps changing as you move around the place. You will fail to access the game when you've lost your internet connection or get disconnected. If it is a temporary instability, then your phone may restore the connection automatically afterwards. However, situations mentioned in Silverblade's post are also possible to occur. I'm sorry to tell you that network connection problem on customer's end is not what we are able to control. We suggest you switch off your WIFI connection, reconnect, or restart your device if such situation occurs.

Hope this can be of any help.
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LujanX

Newbie

Posts: 27

Joined: Mon Feb 03, 2014 5:47 am

Post Thu Feb 13, 2014 7:07 am

Re: Broken again....

That is the worst response ever!

I have reset my phone... No fix
Reset app ... No fix
Reset wifi... No fix
My wifi is perfect it works for every other app and every other device in my house. The issue started with the new version of the App.... Therefore it is. Problem on your end and considering I'm not the only one with the problem it can't be my wifi messing other players games up too..... So why don't you numbskull programmers go back to the old version and compare it and work out what the problem is and fix it.... Or are you incapable of acting upon bug reports? Or are you just plain and simply money grubs who don't care about player experiences?
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