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Server 77 lag. Again!!

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Gman77

Newbie

Posts: 13

Joined: Sun May 15, 2011 5:12 pm

Post Sun May 22, 2011 12:12 am

Re: Server 77 lag. Again!!

SkyDreamer wrote:
Gman77 wrote:I am not trying to insult you, but please do not comment on things you obviously do not know anything about. It clearly cannot be a problem with a persons own internet connection when it is happening to EVERYONE. When i have been able to login WC has been full of people complaining.

With all due respect, what I have said is completely true. Haypi has more pressing issues to deal with such as hackers that spam chat, if you do not like the situation then just don't play, it's as simple as that
Yes, it is not the internet, I stated that already. It is normal to lag a bit on new servers.


The fact you think this shows that you have no idea what you are talking about concerning Server 77.

Spam on chat is a minor issue compared to the fact that the server is not playable.

You seem to think we are complaining because it takes a few seconds for the server to respond. The server is NOT responding. To login takes hours of trying you get to do one or two commands, and you're kicked out again. I tried to buy a second coins worth of crop to avoid starving my troops. It took 15 minutes to do this one single command. If it had taken only a few seconds longer they would have starved. For the past hour I've been trying to switch cities to move some crop to feed my troops. I can't do that because it always fails.

Go onto WC on S77 and every single person, including many players who have had accounts on other servers, is complaining.

It's not really a case of "don't play". I CAN'T play.
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Truespear

Newbie

Posts: 2

Joined: Mon May 16, 2011 5:31 pm

Post Sun May 22, 2011 1:36 am

Re: Server 77 lag. Again!!

Server77 the Expert Mute is not working it is romored because of the lag but it needs to be fixed spammers are going crazy making the game on that server almost unplayubol. PLEASE PLEaSE PLEASE FIX THIS
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SkyDreamer

User avatar

Lord

Posts: 1723

Joined: Sun Mar 13, 2011 3:58 am

Location: Behind K2700 :]

Post Sun May 22, 2011 1:58 am

Re: Server 77 lag. Again!!

Gman77 wrote:Spam on chat is a minor issue compared to the fact that the server is not playable.
You seem to think we are complaining because it takes a few seconds for the server to respond. The server is NOT responding. To login takes hours of trying you get to do one or two commands, and you're kicked out again. I tried to buy a second coins worth of crop to avoid starving my troops. It took 15 minutes to do this one single command. If it had taken only a few seconds longer they would have starved. For the past hour I've been trying to switch cities to move some crop to feed my troops. I can't do that because it always fails.

Go onto WC on S77 and every single person, including many players who have had accounts on other servers, is complaining.

It's not really a case of "don't play". I CAN'T play.

So... are you able to access the server?
and Haypi is working on the issue. Be patient.
SkyDreamer - Retired Expert s59 (115) + 82

~Tease~
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Arythy

User avatar

Conqueror

Posts: 1331

Joined: Sun Jan 16, 2011 3:59 am

Location: Haypi Forums, Server 79 and Dragon S2 O.o

Post Sun May 22, 2011 2:01 am

Re: Server 77 lag. Again!!

SkyDreamer wrote:So... are you able to access the server?
and Haypi is working on the issue. Be patient.

What he's saying is, there's nothing of substance that can be done on the server in a reasonable amount of time due to lag. I have no doubt that it will eventually be fine, but for now it's a rather significant annoyance.
"If you're not confused, you're not paying attention."


Image
Haypi Support Emails:

KingdomSupport@Haypi.com.

Thunderball@Haypi.com.


FishSupport@Haypi.com.


DragonSupport@Haypi.com.
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5kiledshot

Newbie

Posts: 8

Joined: Sun May 15, 2011 12:51 pm

Post Sun May 22, 2011 2:51 am

Re: Server 77 lag. Again!!

Still no reply, information or advice from support. Not really good customer service. N to the guy that says dealing with spammers is more important think of it as this: spammers on servers where ppl can block them vs an entire server of ppl unable to play. Ur argument Makes no sense. Sorry.
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Gman77

Newbie

Posts: 13

Joined: Sun May 15, 2011 5:12 pm

Post Sun May 22, 2011 3:03 am

Re: Server 77 lag. Again!!

SkyDreamer wrote:
Gman77 wrote:Spam on chat is a minor issue compared to the fact that the server is not playable.
You seem to think we are complaining because it takes a few seconds for the server to respond. The server is NOT responding. To login takes hours of trying you get to do one or two commands, and you're kicked out again. I tried to buy a second coins worth of crop to avoid starving my troops. It took 15 minutes to do this one single command. If it had taken only a few seconds longer they would have starved. For the past hour I've been trying to switch cities to move some crop to feed my troops. I can't do that because it always fails.

Go onto WC on S77 and every single person, including many players who have had accounts on other servers, is complaining.

It's not really a case of "don't play". I CAN'T play.

So... are you able to access the server?
and Haypi is working on the issue. Be patient.



Right now, the server is functioning, but laggy. That I can live with.

Before the server suddenly came back, it would give errors on approx 3/4 of attempted commands. That includes all the implied commands which are part of the login sequence. I can for example tell that there is one request which tells the app how much money and coins there is, and another request for the amount of the 5 types of resources a city can have, because sometimes it would fail between the two requests.

The results of this was that logging in was almost impossible. Earlier today, I spend two hours doing nothing but starting the app, clearing error messages, and when it got stuck with nothing but communication error screens, killing the app to try again. After two hours of this, I eventually got logged back in again.

If you eventually got in, you could sometimes join chat, and if you did the chat function would work.

However being able to access the chat function does not mean that the server was playable, as chat is not the playable part of the game. Trying to do any commands would again give you network errors.

For example, on the move of crops out of one city to feed my troops. I would click on the city icon, and maybe get an error message. If I got the city list, and clicked on the enter city button I might get an error message again. If I got into my city, I'd then have to bring up the city dialog again - this could still give me the error message. If it did, I would end up back in my main city, and would have to start again. If I eventually got to press the dispatch button, then in this case every time I got an error message. I never got to transfer my crops.

That was only one example, every command I could give would almost certainly give errors today. Trying to recall troops from a hunt, bringing up a map, entering mail, opening the market, switching resources in the market, and trying to buy crops using coins.

It's not possible to play under these circumstances. It was all I managed to do to avoid my troops starving to death. In fact, If I hadn't spent two coins on crops, they would have starved to death.

Telling people to be patient is not helpful when this is a real time game, where the delays mean that there are real effects on your simulated troops.
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SkyDreamer

User avatar

Lord

Posts: 1723

Joined: Sun Mar 13, 2011 3:58 am

Location: Behind K2700 :]

Post Sun May 22, 2011 3:21 am

Re: Server 77 lag. Again!!

This happened to me as well, I quit that account due to extreme lag, I know how you feel :(
There is really nothing I can do except verify support is working to reduce lag.
SkyDreamer - Retired Expert s59 (115) + 82

~Tease~
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Gman77

Newbie

Posts: 13

Joined: Sun May 15, 2011 5:12 pm

Post Sun May 22, 2011 3:27 am

Re: Server 77 lag. Again!!

SkyDreamer wrote:This happened to me as well, I quit that account due to extreme lag, I know how you feel :(
There is really nothing I can do except verify support is working to reduce lag.


I never said you could do anything, but please don't comment on things which you don't know. You are busy trying to reassure people that it's just normal lag and will get better, when people who are experiencing it know it's not.
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SkyDreamer

User avatar

Lord

Posts: 1723

Joined: Sun Mar 13, 2011 3:58 am

Location: Behind K2700 :]

Post Sun May 22, 2011 4:15 am

Re: Server 77 lag. Again!!

1) Support is working on fixing the lag. It WILL get better.
2) Your server could be receiving higher amounts of traffic than other servers or have hackers/glitchers trying to crash the game such as someone infamously known as Kai.
3) I have not said any ill comments as far as I know throughout this conversation...
SkyDreamer - Retired Expert s59 (115) + 82

~Tease~
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inihility

Newbie

Posts: 13

Joined: Sat May 21, 2011 1:23 pm

Post Sun May 22, 2011 4:23 am

Re: Server 77 lag. Again!!

SkyDreamer wrote:1) Support is working on fixing the lag. It WILL get better.
2) Your server could be receiving higher amounts of traffic than other servers or have hackers/glitchers trying to crash the game such as someone infamously known as Kai.
3) I have not said any ill comments as far as I know throughout this conversation...


1) How can you be sure? Have you directly consulted with a staff member of Haypi regarding the lag with server 77?

2) Could be, but this is all speculation.

3) You haven't, but all you have been doing is trying to reassure players that everything will be better without any real backing from a staff member of Haypi which can seem to be giving false hope.
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