Glitch and server crash

Ok so first my account glitches and I can't command my army and lose 2,300 cavalry and 9,800 prestige. I had perfect connection to the game before the attack hit and then once it hit I lost connection. It couldn't be my internet because I was playing Xbox and talking to a friend on Xbox live when this happened and there was no lag. But just to make sure I tried my other internet provider. Both and 4 bars connection but neither worked. I restarted the app twice and restarted my Ipod once and it still didn't work. I asked my friend to try and get on my account and command my army but his Ipod didn't work on my account either. It would work on his account but not mine. When I messaged support Tracy told me it was my Ipod or connection and I never got anything back from that. Then when the server crashed a couple nights ago I was taking an oasis and had to go to bed and couldn't callback my troops and hunt them because the server crashed. When I awoke next morning before I went to school all my troops 4,430 catapults had been attacked and I lost 44,300 prestige. I wouldn't have lost that if the server didn't crash because I could have hunted them. Now my account randomly spent 50 coins and went on war refusal for 5 days. None of this stuff I got anything back from so in all I lost 54.1k prestige, 4.4k cats, 2.3k cav, 50 coins, and I can't attack anybody for 5 days.

ss all of he war reports and such and send them in. This shouldn't be allowed.

Ouch, that's pretty bad. Hope you get this fixed.

send the screen shots of the reports, along with a detailed summary of what happened to kingdomsupport@haypi.com

[support1]

First of all we have checked the time you have offered, at that time our there is no server problem.

As for the prestige and troops you lost from server crash please give me a war report time or your enemy's account name so I can further look into this.

Sorry, to my knowledge, our system won't set you in refuse war mode automcatically and you need to think twice before you make the decision.

[support1]

The war you refered to happened way before server crash when server 101 works fine. After that you sent your army hunting and in the war your enemy can command the war fluently which also proves the server works well.

From: Subject:War Report Time:2011-01-21 10:22:16
Attacker:Dize
Defender:Brooklover
Distance:1260
Point(42,549)
Turn 1Attacker:Cavalry [23506] forward 0
Attacker:Infantry [1] forward 0
Attacker:Archer [13673] forward 0
Defender:Catapult [4325] forward 137
Attacker:Catapult [53367] forward 137
Turn 2Attacker:Cavalry [23506] forward 0
Attacker:Infantry [1] forward 0
Attacker:Archer [13673] forward 0
Defender:Catapult [4325] forward 137
Attacker:Catapult [53367] forward -137
Turn 3Attacker:Cavalry [23506] forward 825
Killed Catapult 4325, Lose 0
Attacker:Infantry [1] forward 0
Attacker:Archer [13673] forward 0
Attacker:Catapult [53367] forward 0

Attacker:lost 0,0,0,0 soldiers
Attacker:left 1,23506,13673,53367 soldiers
Defender:lost 0,0,0,4325 soldiers
Defender:left 0,0,0,0 soldiers
Attacker:won
Attacker:exceed oasis city limits
Attacker:got prestige 43250
Defender:lost prestige 43250

Please confirm!

wow, tracy, use the edit button please... gosh.

just kidding tracy, i wasnt bashing.

The war you refered to happened way before server crash when server 101 works fine. After that you sent your army hunting and in the war your enemy can command the war fluently which also proves the server works well.

From: Subject:War Report Time:2011-01-21 10:22:16
Attacker:Dize
Defender:Brooklover
Distance:1260
Point(42,549)
Turn 1Attacker:Cavalry [23506] forward 0
Attacker:Infantry [1] forward 0
Attacker:Archer [13673] forward 0
Defender:Catapult [4325] forward 137
Attacker:Catapult [53367] forward 137
Turn 2Attacker:Cavalry [23506] forward 0
Attacker:Infantry [1] forward 0
Attacker:Archer [13673] forward 0
Defender:Catapult [4325] forward 137
Attacker:Catapult [53367] forward -137
Turn 3Attacker:Cavalry [23506] forward 825
Killed Catapult 4325, Lose 0
Attacker:Infantry [1] forward 0
Attacker:Archer [13673] forward 0
Attacker:Catapult [53367] forward 0

Attacker:lost 0,0,0,0 soldiers
Attacker:left 1,23506,13673,53367 soldiers
Defender:lost 0,0,0,4325 soldiers
Defender:left 0,0,0,0 soldiers
Attacker:won
Attacker:exceed oasis city limits
Attacker:got prestige 43250
Defender:lost prestige 43250

Please confirm!

This War Report makes the situation seem pretty plausible.

The war you refered to happened way before server crash when server 101 works fine. After that you sent your army hunting and in the war your enemy can command the war fluently which also proves the server works well.

From: Subject:War Report Time:2011-01-21 10:22:16
Attacker:Dize
Defender:Brooklover
Distance:1260
Point(42,549)
Turn 1Attacker:Cavalry [23506] forward 0
Attacker:Infantry [1] forward 0
Attacker:Archer [13673] forward 0
Defender:Catapult [4325] forward 137
Attacker:Catapult [53367] forward 137
Turn 2Attacker:Cavalry [23506] forward 0
Attacker:Infantry [1] forward 0
Attacker:Archer [13673] forward 0
Defender:Catapult [4325] forward 137
Attacker:Catapult [53367] forward -137
Turn 3Attacker:Cavalry [23506] forward 825
Killed Catapult 4325, Lose 0
Attacker:Infantry [1] forward 0
Attacker:Archer [13673] forward 0
Attacker:Catapult [53367] forward 0

Attacker:lost 0,0,0,0 soldiers
Attacker:left 1,23506,13673,53367 soldiers
Defender:lost 0,0,0,4325 soldiers
Defender:left 0,0,0,0 soldiers
Attacker:won
Attacker:exceed oasis city limits
Attacker:got prestige 43250
Defender:lost prestige 43250

Please confirm!

This War Report makes the situation seem pretty plausible.

how about, since he got support's attention, we just let tracy take it from here?

That is the correct one but like I said the server crashed and I couldn't call my troops back to my city and hunt them and themni ha to go to bed because I had school the next morning and that Dize attacked it. You can't even tell me that's my fault cause I would have hunted them if I could and wouldn't have lost them or any prestige. The thing that angered me the most was the random 5 day war refusal after my attack got over. It spent 50 of my coins and now I can't attack anybody for 5 days. I have no reason to want war refusal. Nobody has been attacking me lately except when Dize did from the server crash. Then my other attack was on snowpaw and I couldn't command it and lost that 9.8k prestige. All I am askin is for you guys to make this right and give me back what I lost. It is the right thing to do.