Having problems receiving a purchased coin package?

金币在哪里？充值le。。请处理。。拿不到

I made a purchase, and I originally had 28 dollars on my account, and I bought 19.99$ coin package on my iPhone, and it says, Purchase failed or canceled. Then I went to iTunes Store, and it deducted my money! I didn't recieve the coins, then I contacted haypi, have them my confirmation receipt, and they said its the wrong one. Can someone guide me step to step process on how to get my coins back? Please. Thanks.
PS: I purchased 5 dollar coin pack on my iPad and it worked perfectly. I don't know what's going on.

Dear support team I am very happy playing this game.. This game me good experience on ripping me off my wallets for chipmunk nothing.. I sent report to apple store about you guys for scamming us our money.. When there is purchase we are to receive the the product.. But situation here is quite different it's like I am giving the money and you stupid people taking it and give no gold.. You said to mail the receipt I did intact I send it twice to different support fairy in turn I got no reply back.. If this continues people are gonna sue you .. Good bye suckers

I have try to buy gold coins 4times to day and have done the pay but not get any hope my gold coins be on my profile before monday if the game not want to say godbye to a player the have use 8000gold coins the last 10 days

I post better here again so manny "i have not get coins threads..." I have payed on 8 march at 10 in the morning eu time for 270coins and not get it!
I have reported this ingame per email and here in forum and no answer to missing gold but when ask support to help me with accountinformations then i have next day a answer

Im very angry no helping about this problem
and my payreport email what i get when i payed is now deleted becouse emails save not so long but have allready send to haypimonster@support.com

Juhu gm have answer me and will look into my asap to fix it i hope so thx for answer me

Vielen Dank.
Sie haben bei HAYPI CO., LIMITED auf Google Play eingekauft.

Bestellnummer: ********************.****************
Bestelldatum: 08.03.2014 10:28:30 MEZ
HAYPI CO., LIMITED
Artikel Preis
Box of Haypi-Coins (Haypi Monster) 15,00 €


Pls check it i have now post here, have send email, have post in other threads...

bumb not fixed!

[support9]

bumb not fixed!

I post better here again so manny "i have not get coins threads..." I have payed on 8 march at 10 in the morning eu time for 270coins and not get it!
I have reported this ingame per email and here in forum and no answer to missing gold but when ask support to help me with accountinformations then i have next day a answer

Im very angry no helping about this problem
and my payreport email what i get when i payed is now deleted becouse emails save not so long but have allready send to haypimonster@support.com

Hi wildknight,

I've answered your other post here: viewtopic.php?f=643&t=23282#p224628
For the protection of your privacy, we've removed your order details on this forum. Hope you can understand.

In the meantime, the official customer support email of Haypi Monster is monstersupport@haypi.com NOT "haypimonster@support.com" as you mentioned in your other post.

We've already attended to your case, the coin issue will be figured out soon.

Thank you for your understanding and patience.

[support9]

I have try to buy gold coins 4times to day and have done the pay but not get any hope my gold coins be on my profile before monday if the game not want to say godbye to a player the have use 8000gold coins the last 10 days

Hi moberg89,

Could you please follow the instruction posted on this thread and contact monstersupport@haypi.com? We'll check and get back to you with a solution as soon as possible.