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Coin bug.

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mrBira

Newbie

Posts: 3

Joined: Thu Sep 27, 2012 2:50 pm

Post Wed Nov 07, 2012 2:17 pm

Coin bug.

Hi

I just bought the USD 9.99 package.
But, i didn't get the coins.

1.) I click on "Buy" button.
2.) Gets send to Play store where i ACCEPT the deal.
3.) Get back into the game, and sees a message saying "Network error".
4.) Gets a mail from Google to let me know that Haypi has taken $9.99 from me.
5.) Noticed that i never got the coins.

And since this is an "ingame purchase" i can't refund and get the money back.

Questions:
Is this a bug with the new updated version?
Anything i need to do to get the coins, or will they drop in automatically?

EDIT:

Ok, i totaly forgot to mention that i'm talking about ANDROID, and server 29.
Username: mrBira

;)
Last edited by mrBira on Thu Nov 08, 2012 4:10 am, edited 1 time in total.
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pengyanchun

Citizen

Posts: 116

Joined: Wed Apr 20, 2011 6:49 am

Post Thu Nov 08, 2012 12:45 am

Re: Coin bug.

i think your coin will drop in automatically :lol:
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Bullhead81

User avatar

Warlord

Posts: 2034

Joined: Wed May 30, 2012 10:59 pm

Location: Atlanta, Ga USA

Post Thu Nov 08, 2012 3:38 am

Re: Coin bug.

mrBira wrote:Hi

I just bought the USD 9.99 package.
But, i didn't get the coins.

1.) I click on "Buy" button.
2.) Gets send to Play store where i ACCEPT the deal.
3.) Get back into the game, and sees a message saying "Network error".
4.) Gets a mail from Google to let me know that Haypi has taken $9.99 from me.
5.) Noticed that i never got the coins.

And since this is an "ingame purchase" i can't refund and get the money back.

Questions:
Is this a bug with the new updated version?
Anything i need to do to get the coins, or will they drop in automatically?


I had this same thing happen about 3 months ago. However I never got a sale ticket from apple. Never got the mail from Haypi. I was refunded through Apple, because it showed a deduction with no description or receipt #.
It took about 2 days for my apple acct to be reimbursed. If you have any receipt # or mail , forward to dragonsupport@haypi.com! I would send to apple too

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Signature design by Stavey
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mrBira

Newbie

Posts: 3

Joined: Thu Sep 27, 2012 2:50 pm

Post Thu Nov 08, 2012 4:12 am

Re: Coin bug.

Had to edit first post ^^,
Really low of Haypi when they don't answer..
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support54

Elite

Posts: 86

Joined: Wed Jul 06, 2011 2:48 am

Post Thu Nov 08, 2012 5:18 am

Re: Coin bug.

Please copy and send your receipt id and the whole confirmation letter to your server support in game or send the email to dragonsupport@haypi.com(write your account name if you send the email). We will check for you.

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