Big Glitch

[support9]

haha support will never help u i also bought coins and never got them and no reply from support in 83 after days of waiting...

please either go to help --> support --> contact us /kingdom management--> contact support team or to write an inquiry to kingdomsupport@haypi.com, please include the required info accordingly. FYR:
a. iTunes User
Please tell us the time and date when the purchase has been made, your full name, copy and paste the iTunes confirmation letter to us(which will be sent to user after each successful purchase)
b. google inapp billing User
Please tell us the time and date when the purchase has been made, your full name, email address registered to your android account, copy and paste the Google Check out to us(which will be sent to user after each successful purchase)
c. paypal
Please tell us the time and date when the purchase has been made; your full name; email address registered to your paypal account; transaction id (very important)
We'll check and get back to you soon after receiving all the required info.

i cant send a proof of purchase google never gave me one but they did take out my 10 dollars.

[support9]

Thanks for the advice guys, unfortunately. i did it and no respond...

I also got another bug yesterday where i bought coins and never got them... support hasnt answered to that letter either...im fine if they dont wanna answer me when i want my troops back, but when i pay and never get what i pay for, thats where i draw the line.

Im starting to think support doesnt care about me since i message them alot lol

Hi KingBoons, your support will contact you with your problems
Please send letter through kingdom management-->contact support team or help-->support-->contact us next time.

help --> support --> contact us is not working for my device is there another way i could report this?

[support9]

help --> support --> contact us is not working for my device is there another way i could report this?

you can write a letter to kingdomsupport@haypi.com or to support by go to Letter-Write.

We friendly recommend to you update your HK version to the latest version.

Boonsy if your still having issues with this- support usually takes 1-3 days to reply to your email and 1-2weeks to fix the issue. The same thing happened to our mine -.- Fortunatly we were able to get them back after lots of letters. lol.