IN GAME ISSUES

hi i was talking with my server 112 and we all admit that experts are sometimes abusive to some degree. so here are some ideas to hopefully reduce issues with experts:

A probation period: to allow the server to see how well the new expert can serve the server.

A master expert: who can reveiw mutes, and the actions of those muted. to provide a retrial to all disiplinary actions, and hopefull reduce the workloads of the support team.

a support ticket system: to submit a complaint about ingame issues, and to see a bit of feed back from the customers perspective.

a flag system: so as a support can be made aware of extreamly volitile users that are commiting gender offenses on the wc.

In game nomination box: to simplify the nomination process for some users who find the forum a little much to access quickly and get back to game play.


i hope these are considered and implemented, and that they assist with reducing work loads for experts and support.

support does that for the first and second
email kingdomsupport@haypi.com or go to help > support > contact us or mail your in-game support
that's why there are experts
forums are easy as pie. there's a simple expert nominations and then simple pick your server...

yea i agree support should, but support has yet to respond to any of the issues i reported and got muted for calling out an expert on ignoring. stuff like a pedo telling a 9yo how to stimulate herself. how do you report that, and not be punished for it.

zencoli if it was an expert then ss it and send to support if it was a player then ss it and send to an expert or support

i do... my question is how do you get support to reply?

If they have not replied at all try sending it again...
make sure you don't spam their inbox though
(check private messages as well)

yup ive been doing all that so i wanna add these ideas to help track a more accurate idea about experts

I like the idea about nominating an expert option on worldchat, a lot of people don't bother because of the hastle of leaning how to use forums. I know I felt like that when I first started, made me extremely frustrated. And you know how you click someone name and an option to add or block comes up? Maybe add a 'Forward message to support' option, maybe?

Shaper,