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Transported Crops disappear

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Guinevere*

Newbie

Posts: 5

Joined: Sun Nov 02, 2014 7:12 am

Post Mon Nov 03, 2014 4:30 am

Transported Crops disappear

I spent an hour and 2 gold to speed up the process of transferring resources to my new city with a large enough warehouse and as soon as the transport was complete, the resources just vanished. They Aint in my new city or my main city.

Username: Daenerys
Server: 1
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support9

Elite

Posts: 1619

Joined: Wed Jul 21, 2010 2:58 am

Post Mon Nov 03, 2014 10:25 am

Re: Transported Crops disappear

Guinevere* wrote:I spent an hour and 2 gold to speed up the process of transferring resources to my new city with a large enough warehouse and as soon as the transport was complete, the resources just vanished. They Aint in my new city or my main city.

Username: Daenerys
Server: 1


Hi Daenerys,

Could you please re-login the game and check again? If the transferred resources still fail to show up, please send an inquiry to rotksupport@haypi.com with the following info:
1. what is your game version.
2. did you have any troops in the new city
3. what was your new city's crop output (positive or negative)
4. an estimated time of the transfer action and speed-up operation
5. what was the warehouse capacity and level in your new city
6. was your new city being attacked during the period

With more details, it'll be easier for us to recreate the issue so that we will be able to check for it.

Thank you for your cooperation and support. Looking forward to hearing from you.

Best Regards,
Angela
Haypi Team

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