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I cannot login or the game is really slow

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Crios

Newbie

Posts: 1

Joined: Fri May 15, 2015 2:06 pm

Post Fri May 15, 2015 2:11 pm

I cannot login or the game is really slow

Since Monday, 11th of may, 2015 I have had many problems login to haypi kingdom, for example when I enter the app is really slow and keeps charging, I can control some things of my city but the game is still really slow, sometimes I can't even see the map or my alliance, I can't enter the chat also. Today it went to new limits, now I can't enter the game, I put my account and password and it says that I can't connect to game server, it is frustrating. What is happening to the game!
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support9

Elite

Posts: 1619

Joined: Wed Jul 21, 2010 2:58 am

Post Mon May 18, 2015 1:51 am

Re: I cannot login or the game is really slow

Hi there,

Sorry for any inconvenience caused. We're checking the issue and will see what we can do to improve.

Best,
Angela
Haypi Team
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support9

Elite

Posts: 1619

Joined: Wed Jul 21, 2010 2:58 am

Post Mon May 18, 2015 2:45 am

Re: I cannot login or the game is really slow

Hi Crios,

We've improved the server performance and fixed the issue. Please check and confirm.

For details, please refer to this thread: viewtopic.php?f=1&t=24984&start=0

We're sorry for the inconvenience and thank you for your unwavering support.

Best,
Angela
Haypi Team

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