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Can't buy coins

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GingerX_657

Newbie

Posts: 6

Joined: Sun Jun 01, 2014 2:40 pm

Post Sun Jun 01, 2014 2:41 pm

Can't buy coins

Can't buy coins. , I get an error says could not complete
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Koenaj

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Posts: 3939

Joined: Mon Jun 03, 2013 2:49 pm

Location: The Netherlands

Post Sun Jun 01, 2014 2:42 pm

Re: Can't buy coins

Are you sure your internet connection is stable?
Finally back on track and ready to help you guys :D!



Have a question? Feel free to ask me!

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GingerX_657

Newbie

Posts: 6

Joined: Sun Jun 01, 2014 2:40 pm

Post Sun Jun 01, 2014 4:05 pm

Re: Can't buy coins

I just bought coins in haypi lost tower .. But once I try in here it don't work
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Koenaj

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Posts: 3939

Joined: Mon Jun 03, 2013 2:49 pm

Location: The Netherlands

Post Sun Jun 01, 2014 4:10 pm

Re: Can't buy coins

Nothing else that could be the issue then I guess.

I won't be able to help you any further, but I do know moderators usually need device details in order to help you, so for a faster communication, I suggest you to note down details such as device, iOS, Server, things like that!

Best of luck.
Finally back on track and ready to help you guys :D!



Have a question? Feel free to ask me!

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GingerX_657

Newbie

Posts: 6

Joined: Sun Jun 01, 2014 2:40 pm

Post Sun Jun 01, 2014 8:15 pm

Re: Can't buy coins

Koenaj wrote:Nothing else that could be the issue then I guess.

I won't be able to help you any further, but I do know moderators usually need device details in order to help you, so for a faster communication, I suggest you to note down details such as device, iOS, Server, things like that!

Best of luck.


Ty for replays , I'm using ipad2 ios 7.1.1 , I don't know what u mean by server u mean in game? Didn't check
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Koenaj

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Posts: 3939

Joined: Mon Jun 03, 2013 2:49 pm

Location: The Netherlands

Post Mon Jun 02, 2014 3:03 pm

Re: Can't buy coins

I'm not playing the game myself, but all the other games Haypi. Co made are using Servers, so I assume this one does as well.
Nevertheless, I think Support will be able to do something with this information.

Best of luck
Finally back on track and ready to help you guys :D!



Have a question? Feel free to ask me!

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GingerX_657

Newbie

Posts: 6

Joined: Sun Jun 01, 2014 2:40 pm

Post Mon Jun 02, 2014 7:18 pm

Re: Can't buy coins

I'm on server 1. I checked it :)


But the question is dose there any support online? Been like 2 days and I still can't buy coins I dont see any help here :( can't I mail then or something?
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Koenaj

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Posts: 3939

Joined: Mon Jun 03, 2013 2:49 pm

Location: The Netherlands

Post Mon Jun 02, 2014 8:07 pm

Re: Can't buy coins

There's probably an in-game button that lets you write a ticket to the Support. However, from my experiences, the Support on the Forum is faster than the support in-game.
Keep in mind that the game just got released, so I'm sure there are a lot of minor bugs being fixed. I would expect an update that gets rid of all the teething problems within a month.
Until then, lets hope Support can fix this for you!

Happy playing,

Koen
Finally back on track and ready to help you guys :D!



Have a question? Feel free to ask me!

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GingerX_657

Newbie

Posts: 6

Joined: Sun Jun 01, 2014 2:40 pm

Post Tue Jun 03, 2014 1:19 am

Re: Can't buy coins

Ok I contact iTunes support and fixed the problem :) ^^ Had an old unpaid order with other credit ,,

Now it works Ty for help
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Frankenou

Newbie

Posts: 4

Joined: Tue Aug 27, 2013 8:58 pm

Post Fri Aug 15, 2014 3:36 pm

Re: Can't buy coins

Hi,

I can't buy cold either. When I click to purchase a package the "earth" appears (showing that it is loading) and then nothing happens. Any advice?
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