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Connection Timeouts

PostPosted: Fri May 27, 2016 1:45 am
by Mtn_Dew
Ok I know this will not be read. But here goes. I can log into S1 account no issues. But I cannot log into S3. Due to connection timeout issues. I read on S1 there are players having the same issues. Please address this issue. Thanks in advance.

TinCup/Mtn_Dew

Re: Connection Timeouts

PostPosted: Fri May 27, 2016 3:22 am
by support9
Hi there,

We'll take a check into the issue. Please be patient.

Sorry for any inconvenience caused and thanks again for your unwavering support and understanding.

Best,
Haypi Team

Re: Connection Timeouts

PostPosted: Fri May 27, 2016 7:00 pm
by TinCup
There still seems to be some connection timeout issues. Its not as bad as last night but is still accuring
Plus I am having log in issues into forums. Keep saying I entrred the wrong p/w. Had same issues last night.

Re: Connection Timeouts

PostPosted: Sat May 28, 2016 9:06 am
by support9
Hi there,

The server has been running well since yesterday's troubleshoot. We also tested on your account and didn't encounter the problem mentioned in your post.

Please check your network connection and try again. If the issue still exists, please take a screenshot (with the error code id and error message), and then contact us at adventure@haypi.com.

We'll check and see what we can do to help.

Thank you for your cooperation and support.

Best,
Haypi Team