Didn't receive holiday rewards(Happy Dragon Boat Festival)

I think not only me,
many of the android players are not receiving the rewards since 31st.

Please redeliver the rewards as soon as possible.

Don't say something like "it is in the reward center and if not claimed on that day it will disappear",
we all know that very well, but the problem is that the rewards have never appeared!

Go to check the daily reward record and you will find the proof that I have logged in and got all the daily rewards, but NO holiday rewards.

A good support team can make a game even better.

Cheers,Please explain and compensation

Username: QQ363904576
Game: haypi monster
Server: 3101

[Koenaj]

You posted 7 messages with the same meaning in less than 24 hours.
I'd think 1 message is more than enough is it? Besides, Support said they're working on it already.

Thanks for the follow-up information. We'll check and see what we can do to help.

Sorry for the inconvenience. Please be patient, we'll work out a solution for you guys and girls.

Please stay tuned.

Best,
Angela
Haypi Team

Please be a bit more patient.

[support9]

I think not only me,
many of the android players are not receiving the rewards since 31st.

Please redeliver the rewards as soon as possible.

Don't say something like "it is in the reward center and if not claimed on that day it will disappear",
we all know that very well, but the problem is that the rewards have never appeared!

Go to check the daily reward record and you will find the proof that I have logged in and got all the daily rewards, but NO holiday rewards.

A good support team can make a game even better.

Cheers,Please explain and compensation

Username: QQ363904576
Game: haypi monster
Server: 3101

Hi QQ363904576,

We are very sorry for the inconvenience. We've compensated 45 gold coins to your affected account. Please claim them in mail attachment in time to avoid unnecessary losses.

Thank you for your understanding and support. Any other questions please feel free to let us know.

Best,
Angela
Haypi Team