help me

I kill boss raid but i haven't boss essence
22 h 37m vietnamese
id: culyduongpho
sv: 3101

[support9]

Hi culyduongpho,

Sorry for the late reply. Have you found the boss essence after a relogin?
We've checked and found that you've received 10 boss essences on Apr.20th.

Could you please recheck and confirm? If your problem hasn't been resolved, please provide the following info:
1. problem username and server no.
2. approximate problem time & date
The more details you provide, the quicker we are able to troubleshoot for you or come up with useful suggestions.

Looking forward to hearing from you.

Best Regards,
Angela
Haypi Team

Thank