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Login & Buy Coins

PostPosted: Sat May 09, 2015 5:35 am
by mikel0321_609
Hi,

I have a problem in my login because I bought a new phone Samsung S6 edge and I have difficult time to login my account. Also, another issue I want to become a VIP but the problem I can't buy coins because there are no icons/selection of coins to be purchased.

Please help me to fix my problem.

Thanks.

Re: Login & Buy Coins

PostPosted: Mon May 11, 2015 1:38 am
by support9
Hi mikel0321,

Thank you for reaching out to us. Could you please elaborate on the login issue that you've encountered? We would appreciate it if you can provide screenshots of the issue and your device details such as android OS version no., Haypi Monster client version no., error message if there was any...etc.

With regard to the coin purchase issue, we've sent a temporary solution via private message to you. Please check and get back to us.

Sorry for any inconvenience that might have caused. Looking forward to hearing from you.

Best,
Angela
Haypi Team

Re: Login & Buy Coins

PostPosted: Mon May 11, 2015 4:29 am
by mikel0321_609
Hi Angela,

Thank you for the urgent reply, for the login issue I don't know if there is an error because it's taking time for me to login (10 mins and up) and several try to login but my WIFI is working perfectly. My version of adroid is 5.0.2

For the coin purchase, I will check it once I login in the game.

Thanks.

Re: Login & Buy Coins

PostPosted: Tue May 12, 2015 3:10 am
by support9
mikel0321_609 wrote:Hi Angela,

Thank you for the urgent reply, for the login issue I don't know if there is an error because it's taking time for me to login (10 mins and up) and several try to login but my WIFI is working perfectly. My version of adroid is 5.0.2

For the coin purchase, I will check it once I login in the game.

Thanks.


Hi mikel0321,

With regard to the coin purchase, the temporary solution was sent to your private message on forum. Please check it and any problems please feel free to let us know.

Concerning the login issue, we've changed the loading mechanism in the recent server updates. So it may take longer as you log in for the first time of the day. Does the issue occur generally during your first login of each day? If so, the data loading mechanism change might have been the reason.
If it's not your first login of the day, and you still encounter the login issue, please give us the following (if you can provide us with screenshots that'll be very helpful):
1. on which loading percentage did you get stuck
2. did the issue occur during a certain time period of the day
3. Did it help if you reconnect your WIFI or 3G/4G connection

We would appreciate it if you can provide us with more details.

Best,
Angela
Haypi Team

Buy Coins

PostPosted: Fri Jul 13, 2018 12:26 am
by KittyDragonGamez
i need help it will not allow me to buy the starter pack saying it has failed can u plese help me on what i should do?

Buy Coins

PostPosted: Fri Jul 13, 2018 12:28 am
by KittyDragonGamez
[color=#FFBFFF][color=#FFBFFF][/color][/color]i need help it will not allow me to buy the starter pack saying it has failed can u plese help me on what i should do?