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No coins+reward after purchase

PostPosted: Thu Apr 16, 2015 9:27 am
by steveneder
A few days ago I bought two packs of coins.
I didn't get my coins+ rewards. I've sent an email with my receipts etc but didn't get a reply.
Can this be fixed?

Re: No coins+reward after purchase

PostPosted: Thu Apr 16, 2015 10:16 am
by dejaypw1
I habe the Same Problem, vip yes but no coins

Re: No coins+reward after purchase

PostPosted: Thu Apr 16, 2015 10:31 am
by steveneder
I got nothing. No vip, no coins, no rewards

Re: No coins+reward after purchase

PostPosted: Fri Apr 17, 2015 6:25 am
by support9
Hi there,

It takes time for us to check and then verify the purchases. Please make sure that you've included the following info in your inquiry:
1. username and server no.
2. package details
3. date of purchase and receipt with order number

If you've sent inquiries to monstersupport@haypi.com, please wait for a while before you send in another follow-up mail.

Thank you for your cooperation and support.

Best,
Angela
Haypi Team
P.S. If you are not sure whether your inquiry had been successfully delivered or you want to know the status of your inquiry, please send private message to me and give me your email address. I can help you confirm.