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No coins+reward after purchase

Moderators: support1, Sybil, support9, GoldenRico, redgun

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steveneder

Newbie

Posts: 2

Joined: Tue Apr 14, 2015 10:45 pm

Post Thu Apr 16, 2015 9:27 am

No coins+reward after purchase

A few days ago I bought two packs of coins.
I didn't get my coins+ rewards. I've sent an email with my receipts etc but didn't get a reply.
Can this be fixed?
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dejaypw1

Newbie

Posts: 1

Joined: Thu Apr 16, 2015 10:14 am

Post Thu Apr 16, 2015 10:16 am

Re: No coins+reward after purchase

I habe the Same Problem, vip yes but no coins
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steveneder

Newbie

Posts: 2

Joined: Tue Apr 14, 2015 10:45 pm

Post Thu Apr 16, 2015 10:31 am

Re: No coins+reward after purchase

I got nothing. No vip, no coins, no rewards
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support9

Elite

Posts: 1619

Joined: Wed Jul 21, 2010 2:58 am

Post Fri Apr 17, 2015 6:25 am

Re: No coins+reward after purchase

Hi there,

It takes time for us to check and then verify the purchases. Please make sure that you've included the following info in your inquiry:
1. username and server no.
2. package details
3. date of purchase and receipt with order number

If you've sent inquiries to monstersupport@haypi.com, please wait for a while before you send in another follow-up mail.

Thank you for your cooperation and support.

Best,
Angela
Haypi Team
P.S. If you are not sure whether your inquiry had been successfully delivered or you want to know the status of your inquiry, please send private message to me and give me your email address. I can help you confirm.

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