You guys have to bare in mind that we on IOS had horrific lag for a long time but haypi did eventually sort it. I'm a long time player on haypi monsters for IOS and I understand your anger at support believe me I do but they will fix it eventually.
YouTube channel: MattsGaMeS65 (haypi videos) Level40 originally from server 1000.
They reached the finish line: no updates, no correction bugs and their compensation...One answer for every problem "Restart your device". Now they only soak money from current players.
Only one of the five moderators comes once a week....