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Not getting daily Easter event rewards

PostPosted: Sat Apr 19, 2014 11:36 am
by SirMikey
I am not receiving Easter reward daily gifts - 10 coins, 2 resurrect cards. I was gong to do the egg hatching , but not until I know the rewards are working as intended.

Re: Not getting daily Easter event rewards

PostPosted: Sat Apr 19, 2014 4:47 pm
by rexel02
Me too

Re: Not getting daily Easter event rewards

PostPosted: Sun Apr 20, 2014 5:19 am
by support9
Hi there,

We've noticed the problem. We'll check and provide a solution ASAP.

Sorry for the inconvenience and gonna keep you posted.

Thank you for your understanding and support.

Best Regards,
Angela (Support 9)
Haypi Team

Re: Not getting daily Easter event rewards

PostPosted: Sun Apr 20, 2014 6:39 am
by booboodog
Thank you for look into the issue, Angela. I was wondering if players will be compensated if they spent coins and magic egg card between 4/18 to 4/22?

Re: Not getting daily Easter event rewards

PostPosted: Sun Apr 20, 2014 8:31 am
by support9
booboodog wrote:Thank you for look into the issue, Angela. I was wondering if players will be compensated if they spent coins and magic egg card between 4/18 to 4/22?


Hi booboodog,

The error on egg-cracking has been fixed around 7:00:00 AM GMT (15:00:00 Beijing Time) today. So the specific error period for that issue is estimated to be from the start time of Increased Odds to 07:00:00 am April 20th GMT.
What you've spent on egg-cracking during the error period will be compensated. We're working on a resolution and will announce the details tomorrow.

Please keep an close eye on our in-game news for the most up-to-date information.

Thank you and sorry again for the inconvenience. If you've encountered any other questions or problems please feel free to report.

Best Regards,
Angela
Haypi Team

Re: Not getting daily Easter event rewards

PostPosted: Sun Apr 20, 2014 12:52 pm
by mrmuscle
I just hope that the compensations would be given in the event period so people have a chance to try their lucks again.

Re: Not getting daily Easter event rewards

PostPosted: Sun Apr 20, 2014 2:15 pm
by ponys19
Hello
Me too i didnt receive the login reward on the 19/4/2014
And i spend 10 card for eggs + a nother 5 éggs at 49 Gold coins and nothing
Can you help please thanks
Regards