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Not getting daily Easter event rewards

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SirMikey

Newbie

Posts: 6

Joined: Sat Apr 19, 2014 11:31 am

Post Sat Apr 19, 2014 11:36 am

Not getting daily Easter event rewards

I am not receiving Easter reward daily gifts - 10 coins, 2 resurrect cards. I was gong to do the egg hatching , but not until I know the rewards are working as intended.
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rexel02

Newbie

Posts: 3

Joined: Sat Apr 19, 2014 4:46 pm

Post Sat Apr 19, 2014 4:47 pm

Re: Not getting daily Easter event rewards

Me too
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support9

Elite

Posts: 1619

Joined: Wed Jul 21, 2010 2:58 am

Post Sun Apr 20, 2014 5:19 am

Re: Not getting daily Easter event rewards

Hi there,

We've noticed the problem. We'll check and provide a solution ASAP.

Sorry for the inconvenience and gonna keep you posted.

Thank you for your understanding and support.

Best Regards,
Angela (Support 9)
Haypi Team
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booboodog

Beginner

Posts: 50

Joined: Sun Apr 20, 2014 6:33 am

Post Sun Apr 20, 2014 6:39 am

Re: Not getting daily Easter event rewards

Thank you for look into the issue, Angela. I was wondering if players will be compensated if they spent coins and magic egg card between 4/18 to 4/22?
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support9

Elite

Posts: 1619

Joined: Wed Jul 21, 2010 2:58 am

Post Sun Apr 20, 2014 8:31 am

Re: Not getting daily Easter event rewards

booboodog wrote:Thank you for look into the issue, Angela. I was wondering if players will be compensated if they spent coins and magic egg card between 4/18 to 4/22?


Hi booboodog,

The error on egg-cracking has been fixed around 7:00:00 AM GMT (15:00:00 Beijing Time) today. So the specific error period for that issue is estimated to be from the start time of Increased Odds to 07:00:00 am April 20th GMT.
What you've spent on egg-cracking during the error period will be compensated. We're working on a resolution and will announce the details tomorrow.

Please keep an close eye on our in-game news for the most up-to-date information.

Thank you and sorry again for the inconvenience. If you've encountered any other questions or problems please feel free to report.

Best Regards,
Angela
Haypi Team
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mrmuscle

Beginner

Posts: 46

Joined: Fri Nov 22, 2013 12:20 pm

Post Sun Apr 20, 2014 12:52 pm

Re: Not getting daily Easter event rewards

I just hope that the compensations would be given in the event period so people have a chance to try their lucks again.
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ponys19

Newbie

Posts: 2

Joined: Sun Apr 20, 2014 2:12 pm

Post Sun Apr 20, 2014 2:15 pm

Re: Not getting daily Easter event rewards

Hello
Me too i didnt receive the login reward on the 19/4/2014
And i spend 10 card for eggs + a nother 5 éggs at 49 Gold coins and nothing
Can you help please thanks
Regards

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