I bought you a silver box for $ 99.99, but received nothing.

I bought you a silver box for $ 99.99, but received nothing.
I wrote to mltsupport@haypi.com , but They did not help and did not answer.
In a letter I attached a receipt from Apple and e-mail

[support9]

Hi there,

Thank you for your purchase and the contact. If you've already sent inquiry to mltsupport@haypi.com, we'll attend to your inquiry as soon as possible according to the time order. Please be patient.

If there's any other questions or problems about the game, please feel free to let us know.

Sorry for the inconvenience and thank you for your unwavering support.

Best,
Haypi Team

I also have the same problem I bought 99.99$ sliver box 3 i pay but i didnt get any thing I contact the support but no response