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Unable to Climb

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MvPModz_429

Newbie

Posts: 7

Joined: Tue Mar 17, 2015 11:51 pm

Post Thu Jan 14, 2016 12:44 am

Unable to Climb

Dear Haypi Support,

I recently began attempting to climb to floor 5. I met all the requirements, yet for the past 4-5 weeks, I have not been allowed to climb. As a side note, it took me 7 weeks to climb from floor 3 to 4 due to the same issue. If there is any way you can help me, it would be very much appreciated.
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support9

Elite

Posts: 1619

Joined: Wed Jul 21, 2010 2:58 am

Post Fri Jan 15, 2016 5:04 am

Re: Unable to Climb

Hi there,

Climb requirement says "Weekly Rank of Prestige ranks amongst Top 100". Please go check if you've completed. Thanks!


Yours
Jane
Haypi Team
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MvPModz_429

Newbie

Posts: 7

Joined: Tue Mar 17, 2015 11:51 pm

Post Sun Jan 17, 2016 4:06 pm

Re: Unable to Climb

I have been making sure to stay within the top 30 ranks for weeks, and still have been unable to climb.
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support7

User avatar

Elite

Posts: 353

Joined: Wed Jul 21, 2010 2:55 am

Post Tue Jan 19, 2016 1:59 am

Re: Unable to Climb

Hi,

We've checked and found that your Weekly Rank of Prestige is 220. Please check it out (You should be Top100 ). See attachment.

Vikings
Haypi Team
Attachments
img_0416.png
img_0416.png (177.65 KiB) Viewed 8625 times
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aullik

Newbie

Posts: 1

Joined: Sun Jul 03, 2016 3:20 am

Post Sun Jul 03, 2016 3:25 am

Re: Unable to Climb

Dear Haypi Support,

I recently began attempting to climb to floor 5. I met all the requirements, yet for the past 4-5 weeks, I have not been allowed to climb. As a side note, it took me 7 weeks to climb from floor 3 to 4 due to the same issue. If there is any way you can help me, it would be very much appreciated. i can attach a screenshot if you want!
<<

support9

Elite

Posts: 1619

Joined: Wed Jul 21, 2010 2:58 am

Post Mon Jul 04, 2016 4:51 am

Re: Unable to Climb

aullik wrote:Dear Haypi Support,

I recently began attempting to climb to floor 5. I met all the requirements, yet for the past 4-5 weeks, I have not been allowed to climb. As a side note, it took me 7 weeks to climb from floor 3 to 4 due to the same issue. If there is any way you can help me, it would be very much appreciated. i can attach a screenshot if you want!

Hi there,

Please check your weekly rank of prestige and confirm again. Please note that climb requirement says "Weekly Rank of Prestige ranks amongst Top 100".

Thank you for your support and love.

Hope this helps.

Best,
Haypi Team
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Elyrom21

Newbie

Posts: 1

Joined: Sun Dec 04, 2016 3:24 am

Post Sun Dec 04, 2016 3:28 am

Re: Unable to Climb Floor 5

Dear haypi support

I had this problem for 2 weeks that I can't climb from floor 4 to floor 5 and I have the requirements please fix it
Attachments
image.jpg
Look at this
image.jpg (186.04 KiB) Viewed 7131 times

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