not receive coin from purchase

I buy $99.99 but I don't receive coins, please help me.

username : tongzadee
server : 201001

[support9]

Hi tongzadee,

Please restart the game and check again. If the coins are still failed to be delivered, could you please send your confirmation letter with your username and server no. to mltsupport@haypi.com? We'll check for you and get back to you with suggestions as soon as possible.

Looking forward to hearing from you. Please note that confirmation letter is necessary for us to verify the purchase, please DO include it in your inquiry. Thank you for your cooperation and support.

Best,
Angela
Haypi Team

Thank you for your help.