help from support

why you dont answer me, for over a weak?

[support7]

Dear player,

Can you please tell us your problem again, so that we can see how we can offer help? Thank you so much.

Best Regards,
Haypi Team

[support7]

Dear player,

I've learnt that you were asking us to put you in a lower floor. We are afraid we cannot help you with this.
We are very sorry for the inconvenience and would appreciate your understanding very much.

Best Regards,
Haypi Team