Pal Problem- close to deleting game

I have given my invitation code to friends and they have used it but they do not show up as a Pal and I do not get my gift. I used my wife's phone and put in my invitation code and I did not get a gift or a pal. My code is GLJG. What is wrong?

[support9]

Hi,

If your friend/wife is using the same game and the same game client, then when they put down your inviter code, the system will generally put your referral(s) on the your server. Could you please confirm the following:
*If any of the following situation is applicable to your case, then we are sorry to inform you that you have failed in this invitation.

1. Whether your friend or you have accidentally skipped the Inviter Code step (by tapping "No Thanks").

2. Whether your friend or you have input the wrong Inviter Code.

3. Whether the Operation System of your wife or your friend's phone is different from yours. (Please note that iOS and Android servers cannot cross. Therefore, iOS players cannot refer android referrals and vice versa-this situation is restricted to Haypi Monster currently).

4. Whether your friend or your wife's game client is different from yours. (Please note that currently we have two independent game clients on iOS: Haypi Monster: The Lost Tower and Haypi Monster: The Lost Tower for Venide)

5. Whether your friend or your wife's game is different from yours. (We have Haypi Monster and Haypi Monster: The Lost Tower, they are two different games.)

Hope this can help you out. Any other questions please feel free to pm us, contact in-game support or mltsupport@haypi.com

I noticed that before too. Some of the friends that used my code aren't showing up in my pal list and hence I was getting the reward.

I emailed support on that long ago and it turned out there are 2 servers out there - Chinese and foreign server.

If your ios device is using Chinese language interface, then you are in Chinese server, all other languages will end up in foreign server. If your friend joined the game in a different server, then you won't get that reward or credit.

You can however, change the language interface inside the ios setting program. So, the next time you ask a friend to join, make sure he checks (and adjusts if needed) the language interface so you get credit for it.

- edited: just noticed the support answered your question. Just in case your friend is using same type of device (ios and ios or android and android), then it might be the language interface.

The support told me that they might look into this and maybe throw a warning or something when this occurred. Looks like that fix is not in there yet. Hopefully, they will deal with that issue soon.

We did not skip the code or put in a wrong one. I have an IPhone 4.

My friends- one an iPhone 5, one an older Ipad, one was using an android platform, and one it turns out was trying with the wrong game lol (monsters instead of the towers) but he has that android platform anyway.

BTW- I have 0 friends/pals and am unable to add any. My friend search does not work either. Is it supposed to?

I have not tried the language thing but I'll check it out.