Buy coin but not get

Buy coin but not get
I buy coins but i dont get it. It show " u purchase in App but it havent been downloaded. How to do it
Pleas send email to charinbn@gmail.com

I have the same problem I even send I mail via support page but no action Tom your part please add my coins or send I refund

[support10]

Dear Players,
With regard to the coin issue you encountered, Maybe it is caused by the following reasons:1..Perhaps your network was not in good connection,or you exited your account suddenly during the transaction.2.Perhaps the iTunes system was very laggy in processing this transaction.You might need wait for a longer time than usual. when you receive this message, please wait for some time,if you still haven't get your coins after a very long time,please contact iTunes support for help.
Teresa

I have waited 3 days with the same issue. Has not fixed itself and apple cannot do anything

Kay. It seems that the admins of this game don't care about their players issue. Support takes a very long time to respond if they do at all. For such a well designed game it's very disappointing