Ladder reset

Hi my ladder hasn't reset for 5 days now so I can't do it it's just not giving me my goes I'm VIP 4 so I get a few turns in there and I'm sure it's ment to reset daily could u please have a look at this thanks

[support10]

Dear chaos13_201,
Is your reset normal now?If your problem has not been solved,please contact us with your username,sever number,and tell us what you did before the reset, so taht we can look into this and fix it. Thank you!
Teresa