User does not exist

So I deleted The Lost Tower ver 1.4 and installed 1.5. However, when I tried logging in it says: "User does not exist." On a whim, I tried re-setting my password and it did not work. I enjoy playing this game and I put in quite a bit of time, so I really don't want to start over. Anyone have any suggestions? Thanks for any help you can provide.

-MrBushido

Make sure your capitals are correct. and the spelling is correct. If that doesnt work email support at mltsupport@haypi.com and explain your situation..

good luck

I am having the same problem. I just got an answer from support in game and all they said is I need Venide client. No clue what that meant, but it definitely didn't answer my question on how to transfer my 1.4.1 account into 1.5 version-VERY FRUSTRated here as I'm sure u are too!

Just so you know u r are not alone in this

[support9]

So I deleted The Lost Tower ver 1.4 and installed 1.5. However, when I tried logging in it says: "User does not exist." On a whim, I tried re-setting my password and it did not work. I enjoy playing this game and I put in quite a bit of time, so I really don't want to start over. Anyone have any suggestions? Thanks for any help you can provide.

-MrBushido

Hi MrBushido,

I've checked and confirmed the accessibility of your account. Please make sure that you've downloaded the correct client version. You are a Haypi Monster: The Lost Tower for Venide user.

If you login on Haypi Monster: The Lost Tower, you may receive the mentioned error message. Please note that Haypi Monster: The Lost Tower and Haypi Monster: The Lost Tower for Venide are two seperate client versions and they are not crossed.

Any other questions please feel free to contact us.

Best,
Angela
Haypi Team

[support9]

I am having the same problem. I just got an answer from support in game and all they said is I need Venide client. No clue what that meant, but it definitely didn't answer my question on how to transfer my 1.4.1 account into 1.5 version-VERY FRUSTRated here as I'm sure u are too!

Just so you know u r are not alone in this

Hi SirMikey,

I've checked and confirmed the accessibility of your account. Please make sure that you've downloaded the correct client version. You are a Haypi Monster: The Lost Tower for Venide user. You can go to AppStore on your phone, search Venide and then download "Haypi Monster: The Lost Tower for Venide".

If you login on Haypi Monster: The Lost Tower, you may receive the error message. Please note that Haypi Monster: The Lost Tower and Haypi Monster: The Lost Tower for Venide are two seperate client versions and they are not crossed.

Any other questions please feel free to contact us.

Best,
Angela
Haypi Team