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Login & Account Switch Issue Addressed! (May 15th)

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admin01

Veteran

Posts: 629

Joined: Tue May 10, 2011 5:31 am

Post Sun May 18, 2014 3:49 am

Login & Account Switch Issue Addressed! (May 15th)

Dear Players,

The login and account switch issues were solved days ago as Haypi and our service provider had been burning the midnight oil to work on it (May. 15th 16:00:00 GMT). We are sorry to hear about northern San Diego County is currently suffering from brush fires. And we cross our fingers for all people there.

We are very sorry for the inconvenience you've encountered. The compensation solution is estimated to be ready this Monday and we’ll keep you posted.

Our mailbox are flooded at the moment, however, we'll try our best to get back to inquiries in time order as soon as possible. We would appreciate a lot if you can spare us more patience and refrain yourselves from sending the same inquiries repeatedly.

Thank you for your unwavering understanding and support.

Best Regards,
Haypi Team

Relevant News:
http://www.latimes.com/local/lanow/la-m ... tml#page=1
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BlackCRO

User avatar

Citizen

Posts: 83

Joined: Mon Jul 08, 2013 2:28 pm

Location: Croatia

Post Mon May 19, 2014 3:56 pm

Re: Login & Account Switch Issue Addressed! (May 15th)

Dear admin01,

I would like to share an idea with you, insted of asking ppl to not write posts in to support inbox and make them wait long time for an answer, simply like in all other games implement players that are Experts, ppl who can share the info ingame directly to players on chat service, and can keep order on chat, allso this would clear your support service allos would help players to get info about the game as soon as posible.

I would like to nominate Shadehawk aka Shadewolf to be that first expert in The lost tower no matter that he aint much active on English chat.

Thank you!
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Shadehawk

User avatar

Elite

Posts: 636

Joined: Sat Nov 02, 2013 2:08 am

Post Mon May 19, 2014 8:32 pm

Re: Login & Account Switch Issue Addressed! (May 15th)

^hey now! Self-confidence boost of the day right there
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Favorite Quotes:
"Carpe Diem" and "Well, Lupa sucks..."
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PaoloA

Newbie

Posts: 10

Joined: Tue Feb 25, 2014 2:39 am

Post Sun May 25, 2014 3:37 pm

Re: Login & Account Switch Issue Addressed! (May 15th)

Anyone else having log in issues lately? Mine keeps freezing at 20%
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Shadehawk

User avatar

Elite

Posts: 636

Joined: Sat Nov 02, 2013 2:08 am

Post Sun May 25, 2014 5:06 pm

Re: Login & Account Switch Issue Addressed! (May 15th)

That just means you have bad connection
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Favorite Quotes:
"Carpe Diem" and "Well, Lupa sucks..."
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PaoloA

Newbie

Posts: 10

Joined: Tue Feb 25, 2014 2:39 am

Post Sun May 25, 2014 7:00 pm

Re: Login & Account Switch Issue Addressed! (May 15th)

Exactly my thoughts at first too, Shade. But I've tried connecting on a couple of different WiFi sources, and even connected via my mobile broadband connection and still no luck.

:\
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Bullhead81

User avatar

Warlord

Posts: 2034

Joined: Wed May 30, 2012 10:59 pm

Location: Atlanta, Ga USA

Post Sun May 25, 2014 7:12 pm

Re: Login & Account Switch Issue Addressed! (May 15th)

PaoloA wrote:Exactly my thoughts at first too, Shade. But I've tried connecting on a couple of different WiFi sources, and even connected via my mobile broadband connection and still no luck.

:\

About the only other way you can test it, is have someone in another state/country try logging you in. If you trust them of course.

You are on The lost tower? not The lost tower vendide??

Hmmm, weird as I reply my alt accounts get stuck at 10% ????

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Signature design by Stavey
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PaoloA

Newbie

Posts: 10

Joined: Tue Feb 25, 2014 2:39 am

Post Sun May 25, 2014 10:08 pm

Re: Login & Account Switch Issue Addressed! (May 15th)

Thanks for your response, Bull.

Yeap, I'm on TLT, not Venide.

Perhaps I'll try to contact support, which I should've done in the first place anyway :) my apologies for wasting anyone's time.
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Bullhead81

User avatar

Warlord

Posts: 2034

Joined: Wed May 30, 2012 10:59 pm

Location: Atlanta, Ga USA

Post Sun May 25, 2014 10:14 pm

Re: Login & Account Switch Issue Addressed! (May 15th)

Mine is working again now, Dont know why but it is. I had a buddy log in an alt of mine earlier and it went fine but I could not do it. Then about an hour later I finally could.

Good luck
Have you tried deleting app and re-installing it from app store? it may help

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Signature design by Stavey
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PaoloA

Newbie

Posts: 10

Joined: Tue Feb 25, 2014 2:39 am

Post Mon May 26, 2014 4:43 pm

Re: Login & Account Switch Issue Addressed! (May 15th)

Finally got to log in :)

Response from support (who have been promptly helpful, I must say):
"Your accessibility problem has been addressed. Please check and confirm back. The problem was caused by a rarely-seen communication error which took place during your floor-climb."
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