bought coins, didn't receive

I bought coins but it says that it has not downloaded yet? I have waited for over 5 hours and I'm not sure why I still haven't gotten my coins? It has been taken out of my itunes account money though.

[support10]

Hello,ohnoitscheng
When did you buy the coins?Could you please show us the receipt iTunes sent to you.We will check to help you to solve your problem.
Teresa
The Lost Tower Team