Legendary box problem

Hi haypi,
I have a problem and u didn't respond to me
I sent to support 4 messages but no reply until now
My problem is that I charged 99.99 dollars for legendary
Then the game said your purchase is successful
Then I didn't receive my legendary box
Which has fenrir's fragments
10 fenrir fragments
And until this day I didn't receive legendary box and my 1600 golds
So solve my problem quickly
And give me those what did I bought
That's no fair
And if you don't reply to me here also
I am going to report you to Apple to do something with you
In your knowledge i had my bill which I paid to you last time
I got it from Apple so please if you don't respond i will report you
You stole my money and that legendary box

[support9]

Dear player,

Thanks for your love to this game.

We've already replied in the support email. Please check it.

For further assistance, please feel free to contact us at mltsupport@haypi.com. Thanks a lot!


Best
Jane
Haypi Team

[support9]

Dear player,

Information from iTunes shows zero purchase record since September. If you have been charged already, please contact them for refund. Thanks!


Yours
Jane
Haypi Team

But i have an question
Can you check about October month
Because that was legendary box time
Ah so sad to lose that box and my money

Hi
You can lock this topic
My problem solved by Apple

Thanks ,
MissMachi