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Someone took my account and changed the password

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Ubonrat

Beginner

Posts: 34

Joined: Sat Jan 25, 2014 1:33 am

Post Wed Dec 10, 2014 2:43 am

Someone took my account and changed the password

Somehow I can still log on as Ubonrat in forum but someone did take my account. I've spent many months of work and money on this account. I was planning On Typhox soon please help
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Ubonrat

Beginner

Posts: 34

Joined: Sat Jan 25, 2014 1:33 am

Post Wed Dec 10, 2014 2:48 am

Re: Someone took my account and changed the password

I have apple account records of the coins I bought and friends to back me up.
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Ubonrat

Beginner

Posts: 34

Joined: Sat Jan 25, 2014 1:33 am

Post Wed Dec 10, 2014 2:54 am

Re: Someone took my account and changed the password

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psylem_190

Beginner

Posts: 31

Joined: Wed Jun 11, 2014 6:14 am

Post Wed Dec 10, 2014 3:05 am

Re: Someone took my account and changed the password

Please do something about this support. The person currently using Ubonrat account in the game is not the real owner of the account. The real owner has plenty of proof to corroborate the story: receipts, images, player verification, hacker confession, and more. This thief (as I cannot find a better word) has also threatened other player's accounts. Something similar happened in HM1 and this is obviously very concerning for the players that have spent thousands and dollars and countless hours on this game. If here are other players out there that can help, your assistance would be greatly appreciated.
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MELOS_Q8

Newbie

Posts: 1

Joined: Wed Dec 10, 2014 3:23 am

Post Wed Dec 10, 2014 3:25 am

Re: Someone took my account and changed the password

The hacker has promised to destroy Ubonrat account ok
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whit3fb6

Citizen

Posts: 86

Joined: Sun Mar 30, 2014 12:29 am

Post Wed Dec 10, 2014 3:44 am

Re: Someone took my account and changed the password

Support please do something about I can vouch for ubonrat she has worked very hard and thrown a lot of money into the acc this thief or hacker also has threatened to take my acc and I am a vip 10 please do something for all that she has worked hard for will be lost
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support9

Elite

Posts: 1619

Joined: Wed Jul 21, 2010 2:58 am

Post Wed Dec 10, 2014 7:41 am

Re: Someone took my account and changed the password

Ubonrat wrote:Somehow I can still log on as Ubonrat in forum but someone did take my account. I've spent many months of work and money on this account. I was planning On Typhox soon please help


Hi there,

We're sorry for what you've been experiencing. Are you able to log in Ubonrat account on the device, please send an inquiry with a brief description of the issue to mltsupport@haypi.com, we'll check and see what we can do for you.

Thank you for your cooperation and support.

Best,
Angela
Haypi Team
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Ubonrat

Beginner

Posts: 34

Joined: Sat Jan 25, 2014 1:33 am

Post Wed Dec 10, 2014 1:46 pm

Re: Someone took my account and changed the password

I was able to track down the old email linked to the account with help and changed my password and logged back on. I have no idea who took the account or how. I would like to know if I can link my new current email to the account so this can not happen again
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MikeJP

Baron

Posts: 187

Joined: Tue Jun 10, 2014 9:01 pm

Post Wed Dec 10, 2014 4:24 pm

Re: Someone took my account and changed the password

Change the password on both your email and haypi account. If you gave your password to someone, even to someone who you thought could be your friend, dont do it, not worth it.

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