coin problems

Okay so I messaged Itunes support and they gave me a receipt for the bag of coins. I still have not received my coins. This needs to be fixed....

[support10]

Dear ohnoitscheng,
We are very sorry for this delayed reply.Have you received your coins already?Could you please show us the receipt iTunes sent to you. We will check. You can contact your representative support through menu>help>support, or mail us at monstersupport@haypi.com.
Teresa
The Lost Tower Team