Urgently

2 days ago My friend try to buy 1600 golds but there s something went wrong didnt receive any gold and got charged by itune
He try to send u several mails to support with attachment of itune receipt
But no any respond from support this taking too long now
His id is oatkrit
Server 3
Plz clear this problem urgently coz he wanted to hatch legend egg there s only 2 day remaining

[Koenaj]

Welcome to Haypi...
They simply don't care ...
Don't think there's anything you can do about it besides giving it time, sorry @_@.

I can understand if they dont do anything about player complaints about stat bets or missing scrolls or how sucky the game is or gripes about pvp. but when it comes to purchases they should be able to respond to these types of problems immediately. when money is involved they SHOULD care.

Ive been playing for almost a year and it used to be that support was able to reply to player inquiries quickly. They may be just templated replies like "we will have our devs look into it" but they do reply. Now i notice that support here is dying

Has support or admin or ailsaz replied to any of the threads lately?

That's just sad...

Just so you know HM...we like this better than TLT

[support7]

Dear players,
We are very sorry if there was delay in the reply of your complaints. But please know that we are always here for you.
With regard to your coin issue, did you receive receipt from iTunes after being charged? if yes, please send us the receipt so that we can help you with the confirmation.
If you have mailed us the receipts, support would have replied with the result of our confirmation or with some further suggestions, right?
If you failed to receive the reply till today, please kindly send me a private message with detailed info, and we will look into this for you again.
Thank you so much for your support.
Best Regadrs,
Vicky
Haypi team

Hi Vicky, you do not know how glad we are to get a reply from HM on this forum. You made my day