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Unable to Log in on IPhone

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DerFlo

Newbie

Posts: 5

Joined: Mon Oct 28, 2013 8:21 pm

Post Mon Oct 28, 2013 8:24 pm

Unable to Log in on IPhone

Hey guys!

I started as an anonymous Account playing on my Wifi only IPad 2 and installed the App yesterday on my IPhone 5.

However I created an Account on my IPad (this one here, "DerFlo") and want to log in with with Account on my IPhone.
If I try to do that, I am getting "User does not exist!" if I enter my credentials correctly. If I type in the wrong password i am getting "Wrong password!".

Can anyone help me with that?

Cheers,
Flo
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MasterWill

Conqueror

Posts: 1094

Joined: Sat Jan 05, 2013 3:38 pm

Post Mon Oct 28, 2013 8:57 pm

Re: Unable to Log in on IPhone

You type in "DerFlo" or do you type in derflo and enter your password?
This login is sensitive using capitals.

Are u german?
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DerFlo

Newbie

Posts: 5

Joined: Mon Oct 28, 2013 8:21 pm

Post Mon Oct 28, 2013 9:01 pm

Re: Unable to Log in on IPhone

Hey!

I entered "DerFlo", but tried both afterwards. However I always get the message "user does not exist".

Yes I am German,
Flo
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MasterWill

Conqueror

Posts: 1094

Joined: Sat Jan 05, 2013 3:38 pm

Post Mon Oct 28, 2013 9:22 pm

Re: Unable to Log in on IPhone

Sounds weird to me. You still can login on your ipad?
Otherwise ask support.
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Koenaj

User avatar

Elite

Posts: 3939

Joined: Mon Jun 03, 2013 2:49 pm

Location: The Netherlands

Post Mon Oct 28, 2013 9:23 pm

Re: Unable to Log in on IPhone

Hi DerFlo!

Are you logged in at GameCenter? You might want to connect your account to GameCenter via the device you can log in with (Menu > My Info > GameCenter). This will connect your Haypi account to your GameCenter account.
After you've done this, force-kill Haypi Monster (Double tap HOME button) and remove the app from your phone afterwards.
Make sure you're logged in at GameCenter, re-download the App and log in as usual.

This should fix the problem!

Good luck!
Finally back on track and ready to help you guys :D!



Have a question? Feel free to ask me!

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FrenZy

User avatar

Baron

Posts: 273

Joined: Wed Jul 10, 2013 5:33 am

Post Tue Oct 29, 2013 12:51 am

Re: Unable to Log in on IPhone

Sometimes I brain fart and leave a space after my user name, make sure this isn't the case.
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