can't Login

Please help
my this account can't login to the game but other player and my other account can login.
and I haven't receive the massage that I get radleaf.

[admin01]

Hi chenepanda,
We are looking into this now and trying to fix it asap. We will send you mails when there is any update on this. we are very sorry for the inconvenience and thanks for your understanding.
Best Regards,
Vicky
Haypi Team

[admin01]

We have fixed this issue. Please try now and see if you can login this time. Thank you

[Koenaj]

All people say is that Haypi isn't helping us.
Can we just have a look at the fact that a problem just got solved in 16 minutes ?