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Coin Did not add after purchase successful

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teeyingfui

Newbie

Posts: 20

Joined: Mon Apr 15, 2013 11:36 pm

Post Fri May 24, 2013 12:21 pm

Coin Did not add after purchase successful

I purchased coin through screen 25minute ago, and the coins havent been added - though the purchase went through successfully.

My server was 34
Please help me! :(
Server 34
Normal mode:Completed
Veteran mode:11-15 Thorny Forest
Expert mode: 11-11 Thorny Forest
Monster cap:154/160
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SexyFlaco

Newbie

Posts: 8

Joined: Thu Mar 28, 2013 5:38 am

Post Fri May 24, 2013 12:23 pm

Re: Coin Did not add after purchase successful

Same thing happened to me :( server 32
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Lexoph

User avatar

Lord

Posts: 1525

Joined: Sat Feb 16, 2013 2:10 pm

Location: Hidden

Post Fri May 24, 2013 1:03 pm

Re: Coin Did not add after purchase successful

Hi guys!

Ailsa confirmed to me that there is a delay when purchasing gold coins.

Please allow up to a few hours after purchasing for them to arrive to your account.
If it takes more than a day, or even half a day, I would recommend sending an inquiry to Haypi Monster Support at:
monstersupport@haypi.com
Note that there is also a link to contact support in-game:
Menu > Help > Support (fill out the form)

Good luck!
Quitted!

"The past is history, the future is a mystery
and today is a gift."

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Haypi Monster S11: Lexoph

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